Shipping policy
All Items will be mailed from China within 1-2 business days of receiving full payment.
All items are sent via standard airmail with tracking.
I always ensure your crystal is thoroughly cleansed & carefully wrapped to ensure your package is very secure for shipping.
SHIPPING TIMES are approximate and will vary depending on your location.
INTERNATIONAL items can take approximately 10+ working days to arrive.
SHIPPING DELAYS are occurring due to the Pandemic and it is something that is beyond our control. I am truly grateful for your understanding and patience should this occur.
*INTERNATIONAL BUYERS, sometimes items are held in customs before being cleared and this may add two weeks or longer to your items being delivered. Please note, sometimes tracking information is not updated while items are in transit.
EXPRESS SHIPPING is available for an extra fee if you would like your package sooner, please contact me. ***Note, the express service is not available over the holiday season or when strict lockdowns are in place.
*PLEASE NOTE: Some countries have limited shipping options and only allow express shipping.
In that case, an extra shipping fee will be charged for customers in those countries. - I will contact you should this occur.
All SHIPPING FEES, DUTIES OR TAXES are the responsibility of the buyer. SMQ Crystal is not responsible for any extra shipping costs incurred once items leave The Shop.
SMQ Crystal is not liable for any lost, stolen, or damaged packages. If your package takes longer than you expected to be delivered make sure to contact me right away so I can help to pinpoint and resolve the issue. Once your package ships we no longer hold responsibility for its whereabouts or for any lost or damaged items.
Please ensure you provide the correct shipping address for your purchase. In the case that you did not list the correct shipping address and the item has been sent we do not accept any responsibility for this error.
All items are sent via standard airmail with tracking.
I always ensure your crystal is thoroughly cleansed & carefully wrapped to ensure your package is very secure for shipping.
SHIPPING TIMES are approximate and will vary depending on your location.
INTERNATIONAL items can take approximately 10+ working days to arrive.
SHIPPING DELAYS are occurring due to the Pandemic and it is something that is beyond our control. I am truly grateful for your understanding and patience should this occur.
*INTERNATIONAL BUYERS, sometimes items are held in customs before being cleared and this may add two weeks or longer to your items being delivered. Please note, sometimes tracking information is not updated while items are in transit.
EXPRESS SHIPPING is available for an extra fee if you would like your package sooner, please contact me. ***Note, the express service is not available over the holiday season or when strict lockdowns are in place.
*PLEASE NOTE: Some countries have limited shipping options and only allow express shipping.
In that case, an extra shipping fee will be charged for customers in those countries. - I will contact you should this occur.
All SHIPPING FEES, DUTIES OR TAXES are the responsibility of the buyer. SMQ Crystal is not responsible for any extra shipping costs incurred once items leave The Shop.
SMQ Crystal is not liable for any lost, stolen, or damaged packages. If your package takes longer than you expected to be delivered make sure to contact me right away so I can help to pinpoint and resolve the issue. Once your package ships we no longer hold responsibility for its whereabouts or for any lost or damaged items.
Please ensure you provide the correct shipping address for your purchase. In the case that you did not list the correct shipping address and the item has been sent we do not accept any responsibility for this error.